The Future of No-Code and Low-Code Software is all about Business Innovation

No-code and low-code software may create a massive opportunity. A massive transformation faces the software industry, similar to the disruption we’ve seen hit other industries like health care and manufacturing. We’ve already seen how Google Docs took the world by storm through free cloud-based software, forcing Microsoft to change its Office 365 business model. Cloud-based software is now the norm. Now, we’re…

10 Disruptive Trends for 2020

Disruption is everywhere. Here are 10 trends that will create opportunities – and threats – in 2020. Twenty years ago, when I started advising startups and Fortune 500 companies on their innovation strategies, a “2020 vision” served as a key staple in most business planning efforts. The future is finally here. Emerging technologies catalyze disruption. But 2020 promises to be…

Four Types of Customer Experiences for Competitive Advantage

Want to improve your customers’ experience? Try these connected strategies. What’s the secret to a winning business model and long-term competitive advantage? It’s not just about technology, products and services. Your customer experience may just be the ultimate competitive advantage. Strategy and innovation experts Nicolaj Siggelkow and Christian Terwiesch just published a new book called Connected Strategy: Building Continuous…

Forget Your Business Plan. Create a Strategy Map.

Strategic plans become outdated the moment they’re created. Instead, create a one-page strategy map. Having run the internal strategy consulting group at HP, and then consulting to both startups and big companies like Disney, Visa, Colgate, Medtronic and others, I’ve created hundreds of strategic plans. Business strategy used to be a clear and methodical process. No more. Today’s discontinuous technologies and…

Amazon’s Success Boils Down to Six Building Blocks

Replicate Amazon’s secret formula for winning big in the digital age Having run strategy and leadership development programs across the Fortune 1000 for over the past 25 years, I’ve seen lots of business models. As I highlighted in a prior article on The Future of Seamless Shopping, nothing currently parallels Amazon when it comes to innovation. Amazon’s management system is designed…

Don’t Make a New Year’s Resolution. Create a Start-Stop-Continue Plan Instead.

Real change requires more than just doing something new. It also involves stopping what doesn’t work and continuing what’s already working well. When I work with leaders and organizations looking to create change and innovate, I always tell them the same thing: strategy is as much about what you don’t do, as it is about what you decide to do. It’s natural to look for…

Top Strategy and Innovation Books of 2019

The best strategy & innovation books deliver new insights, examples and tools for reinventing business. I’ve recently written about the disruptive change and innovation upending markets like product packaging, travel and hospitality, management consulting, construction, healthcare, and manufacturing. No matter the trends, technologies or transformations, every industry faces similar challenges: What business models must we create for the future? How do we differentiate…

The Future of Smart Cities

Our communities are getting really smart. Here’s what to expect. I’m sitting here in a large convention center in Los Angeles about to deliver the closing keynote at the Southern California Public Power Authority annual conference. It’s basically a gathering of the top municipal utilities in Southern California that serve more than 5 million people and deliver…

Silicon Valley’s Next Target: Disrupt the Construction and Real Estate Industries

‘Construction Tech’ and ‘Real Estate Tech’ are the next greenfield market spaces. Every industry, every company, and every leader must recognize one simple fact: every product, service, process, and business model will be disrupted–it’s just a matter of time. Companies that think they’re immune to the trends and technologies upending every industry on the planet risk…