Quiet Quitting Isn’t the Problem. Your Business Strategy May Be.

When it comes to “quiet quitting,” the bigger issue may be a lack of purpose and meaning in your company and culture. The term “quiet quitting” recently exploded on social media and in business circles. It describes an approach to work that has you doing the very barest minimum to meet your responsibilities. You don’t go above…

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6 Simple Growth Hacks for Startups

  Building a new business is tough. These strategies will help your startup succeed without a big investment.   As many of my readers know, I usually write about strategy, innovation, and leadership. But recently I’ve been asked a lot about how I helped establish Praxie.com as a destination website for hundreds of best practice…

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Don’t Lose Your Best People. Use the 9-Box Grid to Grow Your Future Talent.

  Keep and develop your best people to create a high-performance culture and competitive advantage.   Hiring good people is tough. Retaining your best talent can be equally challenging. In today’s disruptive world, competitive advantage relies as much on people as it does technology. So, how do you objectively know which people are your all-stars, especially in a bigger…

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Empathy: The Currency of Human Connection—and Innovation.

Having worked with innovation teams from global companies like Visa, Colgate-Palmolive, Kimberly-Clark, Disney, Medtronic and many others, there’s one consistent success factor when it comes to innovation, no matter what you’re doing: it all starts with the customer. Companies spend oodles of time and money trying to understand customers. They conduct surveys, hire market researchers, run…

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Use Leading and Lagging Indicators to Drive Your Business Forward

You get what you measure, so make sure you’re tracking the right things. I’ve seen a lot of organizations create strategies, programs, and projects focused on optimizing operations, streamlining processes, and driving innovation. Leadership teams put lots of energy coming up with the next big thing. But amazingly few teams think about how they’ll measure…

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5 Innovation Lessons from the Backstory of OpenTable.com

In 1998, Chuck Templeton started a company called EasyEats.com. I went to high school with Chuck. We discussed the business plan which included providing recipes, food critic review, and much more. He eventually honed the scope and changed the name to OpenTable. As you probably know, the company would become an icon for what it…

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